David Walker
Contributing Editor, Guardian Public. David Walker is contributing editor to Guardian Public and former director of communications at the Audit Commission.
Written on March 9, 2011 | Posted in Speaker | Comments Off
Local Insight Conference 2011
Using customer insight to understand complex issues
Jayne Pascoe
Citizen Focus Programme Manager, National Policing Improvement Agency (NPIA). Jayne Pascoe is the Citizen Focus Programme Manager for the NPIA’s Neighbourhood Policing and Citizen Focus Programme. She is a seconded Chief Inspector officer from Cambridgeshire Constabulary, with over 22 years policing experience. Following time spent on operational duties across Cambridgeshire, she qualified as a police [...]
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Fiona Wood
Director of Research, Insight and Engagement, The Central Office of Information (COI). Fiona Wood (MBA, MMRS) joined COI as Director of Research in 2004. She is currently a Board Director and Director of Research, Insight and Engagement. Fiona has worked in research and marketing services since 1983. Previous positions have included the role of Board [...]
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Dr Sunjai Gupta OBE
Deputy Director of Public Health Strategy and Social Marketing, Department of Health. Dr Sunjai Gupta OBE is currently a Deputy Director in the Department of Health, England, and head of a branch whose responsibilities include coordination of the Department’s policies on behaviour change. After obtaining a First Class (hon.) degree in Basic Medical Sciences with [...]
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Maggie Jones
Maggie has been the Chief Executive for Children England since May 2005. She joined the organisation from the Joseph Rowntree Foundation, where she had lead responsibility for research and development programmes on Governance, the Voluntary Sector and Local Government as well as for a Policy and Practice development programme on children and young people. Maggie [...]
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Jennie Winhall
Jennie is a Senior Strategist and a founding member of Participle. She combines design methods and thinking with policy and enterprise to develop Participle’s innovative solutions. Previously Jennie was Senior Design Strategist for RED at the UK Design Council. As part of an interdisciplinary team of designers, social scientists and economists she developed a methodology [...]
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Councillor Jill Shortland
Vice Chair, LG Group Improvement Programme Board and Somerset County Council. Councillor Shortland lives in Chard with her husband and has two children who were born and brought up in Somerset and are now both working. Councillor for South Somerset District Council from 1991 to 2003, during which time she spent three years as Area [...]
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Emer Coleman
Director of Digital Projects, Greater London Authority (GLA). Her work at the GLA includes leading on the London Datastore encouraging all public agencies in the capital to release their data into the public domain. Prior to moving to London, in 2005 Emer worked in local government communications in Dublin having previously worked as a columnist [...]
Written on March 8, 2011 | Posted in Speaker | Comments Off
Lesley Seary
Chair, Local Government Customer Insight Forum and Executive Director for Customer Services, London Borough of Lewisham. She is responsible for a wide range of services, including housing, environmental services, parks, revenues and benefits and the council’s call centre and one stop shop. Lesley also has corporate responsibility for Lewisham’s service transformation programme, a council wide [...]
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