Local Insight Conference 2011
Introduction
Building on last year’s successful shared learning event ‘Putting customers at the heart of Total Place’, this year’s conference hosted by the Local Government Customer Insight Forum will look at …
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Sally Chivers. Leicester Police
Jennie Winhall, Senior Strategist, Participle
Paul Hill, Connect Partnership, Scarborough BC
Cllr Jill Shortland, LG Group Improvement Programme Board
Emer Coleman, Director of Digital Projects, Greater London Authority
Fraser Henderson, Project Manager, North Lincolnshire Council
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- On Health - how can a joint approach to customer insight between the council and PCT improve health outcomes? by Joel Huxford
- On Jennie Winhall, Senior Strategist, Participle by Alex Marshall
- On Introduction by Steve Scholey
- On Introduction by faisalhossain
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Webcast now available
A full webcast of the event is available to watch
Watch the event on the LGA webcast player.
Social media: handheld technology solutions to provide employment support and tackle health inequalities
Fraser Henderson of North Lincolnshire’s Digital Inclusion Unit, with the support of his Bluetooth box demonstrated is LA’s approach to tackling health inequalities. Among methods used to target messages at …
Sally Chivers. Leicester Police
Using customer insight to improve community safety
This workshop outlined how councils and the police are using customer insight to tackle a range of different types of crime including hate crime, violence against women and Anti Social …
Using customer insight to reduce worklessness
The aim of this workshop was to provide an understanding of how to use customer insight to reduce worklessness.
The session was well attended and started with Kirklees demonstrating their …
